Shipping FAQ
Shipping at a glance
Dispatch: usually within 24–48 hours.
Delivery: around 3 business days within the EU and 5–7 business days outside the EU.
Tracking: sent once the order has been dispatched.
Questions & Answers
How long does delivery take? +
Which courier will deliver my order? +
When will I receive my tracking number? +
My tracking says delivered, but I cannot find my package. What should I do? +
How can I contact support? +
Inspection
THE TREVURE STANDARD
Sourcing, Quality & Condition
Trevure works with professional fashion suppliers, inventory partners and selected resale channels. Product information, visible condition, packaging details and brand consistency are reviewed before an item is presented on our marketplace.
Professional sourcing
Products are sourced through established professional suppliers, fashion inventory partners and selected resale channels.
Clear product review
We review the information and imagery available for materials, construction, brand details, condition and category accuracy.
Transparent condition
New, past-season and pre-loved products are clearly classified so you understand what you are purchasing before checkout.
TRANSPARENCY FIRST
Know What You Are Buying
Condition and packaging can vary by product. Where applicable, the individual product page provides the information relevant to that specific item. Product-specific information always takes priority over this general guide.
PRODUCT CLASSIFICATION
How We Classify Products
New With Tags
Unused products supplied with original brand tags. Packaging is included where applicable and specified for the item.
New Without Tags
Unused products in new condition without attached retail tags. Packaging may vary and is disclosed where applicable.
Outlet / Past Season
New products from previous collections, professional outlet inventory or selected overstock.
Pre-Loved
Previously owned products classified according to their visible condition and available product information.
PRE-LOVED CONDITION GRADES
Condition Scale
When a product is classified as pre-loved, the following scale helps explain its visible cosmetic condition.
Minimal to no visible signs of previous use. The item presents extremely close to new condition.
Light signs of previous use may be visible, while the item remains clean, refined and well preserved.
Moderate cosmetic wear may be visible, including light marks, small scratches, softened structure or minor hardware wear.
Clear signs of previous use are visible. The item remains wearable but displays more noticeable cosmetic wear.
CATEGORY REVIEW
What We Review
Bags
Shape, handles, straps, stitching, lining, closures, zippers, logo details, hardware, corners and base condition.
Wallets
Card slots, compartments, stitching, folds, closures, edges, lining, logo details and hardware.
Sunglasses
Frame shape, lenses, hinges, nose pads, temples, logo details, surface marks and overall structure.
Jewellery
Metal finish, clasps, stones, chains, surface marks, plating condition and visible brand details.
Sneakers
Upper material, soles, stitching, inner lining, laces, heel area, logos and visible wear.
Watches
Case, strap, clasp, dial, crystal, crown, visible surface condition and presentation.
PACKAGING
Original Packaging, Where Applicable
Packaging varies by brand, supplier and product category. When supplied with the item, this may include an original box, dust bag, sunglasses case, jewellery box, shoe box, watch box, product tags, care cards or related branded packaging.
OUR COMMITMENT
Clarity Before Checkout
Our goal is simple: to give you clear product information before you buy. We believe condition, sourcing and packaging should be explained honestly and without ambiguity, so you can shop Trevure with confidence.
Size guide
Trevure size guide
Fit, scale and measurements
Use this guide as a category reference for dimensions, fit and scale. Exact measurements may vary by brand, designer, collection and product structure.
All measurements are approximate. Product-specific measurements always take priority over this general guide. Bag dimensions are listed as width × height × depth.
Bags
Width is measured side to side, height from bottom to top, and depth from front to back. Handle drop and strap drop affect comfort and wearability.
Wallets
Jewellery
Rings
Bracelets
Necklaces
Watches
Sunglasses
Sneakers
Stand on paper, mark from heel to longest toe, and measure the distance in centimeters. If you are between sizes, choose the larger size, especially for structured leather sneakers.
16 Sep
Order placed
17 Sep - 18 Sep
Estimated dispatch
20 Sep - 22 Sep
Delivered