Πολιτική επιστροφής χρημάτων
Return & Refund Policy
We want you to feel confident when shopping with Trevure. We work with premium suppliers who ship orders directly from their warehouses. Because of this fulfillment structure, all returns must follow the supplier’s return conditions and require prior authorization.
Under EU consumer protection law, customers have the right to withdraw from a purchase within 14 days of receiving their order.
How to Request a Return
To request a return, please contact us within 14 days of receiving your order at:
Include the following information:
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Your order number
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Full name
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Reason for return
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Clear photos of the item (unworn, unused, with tags attached)
Once received, our team will submit your request to the supplier for evaluation.
Return Eligibility
To be eligible for a return, items must meet all of the following criteria:
✔ Unworn and unused
✔ Original tags still attached
✔ Returned in original packaging
✔ Includes all accessories (if applicable)
✔ Return request submitted within 14 days of delivery
Items showing signs of wear, damage, odors, washing, or missing tags may be rejected.
Authorization & Return Instructions
If the supplier approves the return, you will receive:
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A Return Authorization Number (RAN)
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Detailed return instructions
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The official warehouse return address
⚠️ Do not send items back without authorization.
Unauthorized returns will be refused and will not be refunded.
Return Shipping Costs
Customers are responsible for all return shipping costs.
This includes:
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The cost of sending the item back to the supplier
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The original shipping cost paid at checkout
Original shipping charges are non-refundable.
If a customer refuses delivery or fails to collect the package, any shipping costs incurred (both outbound and return shipping) will be deducted from the refund amount.
We strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments.
Supplier Responsibility (Exceptions)
Return shipping costs may only be covered if the supplier confirms:
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The item is defective
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The item arrived damaged
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The wrong item was received
This must be approved before returning the item.
Refund Process & Timeline
Refunds are issued after the supplier receives and inspects the returned item.
Refunds are approved only if the item meets all return requirements.
Once approved:
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Refunds are processed to the original payment method
OR -
You may choose store credit
Please allow up to 14 business days for inspection and processing. Your bank or payment provider may require additional time to reflect the refund.
Non-Returnable Items
The following items cannot be returned:
❌ Gift cards
❌ Final sale or clearance items
❌ Items without original tags
❌ Items that appear worn or used
❌ Items returned without authorization
❌ Underwear, swimwear, or hygiene-sensitive items (if applicable)